MODULE 4: NIHSeniorHealth FAQs, Site Map, and Search Box

In this module, you will find

To teach the module, you will need

To get started, you should

Questions or comments about the Toolkit? Contact the National Institute on Aging at (301) 496-1752 or e-mail daileys@nia.nih.gov

Go to www.nihseniorhealth.gov to download Toolkit materials, go to www.nihseniorhealth.gov/toolkit

INTRODUCTION

LESSON OVERVIEW

Lesson Goals

In this lesson, students will:

Lesson Materials

In this lesson, students will need:

*This glossary only includes Internet terms relevant to this lesson. An alphabetical list of all glossary terms introduced in the nine Toolkit lessons is available online at www.nihseniorhealth.gov/toolkit.

Lesson Length

This lesson should last:

Approximately 2 ½ hours, with an optional stopping point at 90 minutes. Includes 35 minutes of review material.

LESSON PREPARATION

Before the lesson, you should:

When you arrive in the classroom, you should:

You should also:

LESSON STRUCTURE – Senior Friendly, Trainer Friendly

The senior-friendly lesson structure includes:

The trainer-friendly lesson plan features:

Important Note

In the discussions of health issues that may occur during class, refrain from offering medical advice or advocating specific treatments, physicians, hospitals, insurance plans, etc. Also, discourage this type of activity among students. Always emphasize that students should consult their health care providers about any medical information they may hear about in class or find on the Internet.

REACHING THE OLDER STUDENT

To help your students grasp, apply, and retain the skills and information they are taught, be sure to:

These training techniques from the lesson can also help you be successful:

LESSON PLAN

OPENING COMMENTS (5 Minutes)

SET-UP ACTIVITY

“Welcome to Lesson 4: NIHSeniorHealth FAQS (Frequently Asked Questions) Search Box, and Site Map. (Pronounced N-I-H Senior Health.) My name is _________. (This is our classroom assistant_________.) Before we start the class, I’d like to review a few general points.”

Tell students the following:

INTRODUCTIONS (3 Minutes)

SET-UP ACTIVITY

“Before we get started, let’s introduce ourselves.”

Purpose of Activity

CLASS PROCEDURES (3 Minutes)

SET-UP ACTIVITY

“Let’s talk for a moment about how the class will proceed. You will be learning new ways to use technology, and in order for everyone to be successful, here are some things we need to do.”

Tell students the following:

Purpose of Activity

TAKE-HOME ASSIGNMENT (5 Minutes)

SET-UP ACTIVITY

“Before we get started with the new material, let’s go over the take-home assignment from the last class.”

Note

Purpose of Activity

LESSON GOALS (2 Minutes)

SET-UP ACTIVITY

“In this lesson we will learn how to use Frequently Asked Questions – or FAQs – the Search Box, and the Site Map on the NIHSeniorHealth website. We will also explore health issues of interest to you. Let’s take a look at the specific goals for today’s lesson.”

Pass out Handout 4A: Lesson Goals.

Purpose of Activity

INTERNET TERMS (5 Minutes)

SET-UP ACTIVITY

“Before we actually get into the heart of the lesson, let’s review a few basic Internet terms.”

Pass out Handout 4B: Glossary

INTERNET TERMS

Tips for Glossary review

Module 4 – Lesson Plan: NIHSeniorHealth FAQs, Site Index and Search Box Go to www.nihseniorhealth.gov To download Toolkit materials, go to www.nihseniorhealth.gov/toolkit

REVIEW: THE HOME PAGE (5 Minutes)

SET-UP ACTIVITY

“Let’s start with Goal 1 – reviewing how to use the Home Page and the Health Topics A-Z page on the NIHSeniorHealth website.”

REVIEW: SPECIAL FEATURES (optional) (5 Minutes)

SET-UP ACTIVITY

“Now, for Goal 2. You will recall that NIHSeniorHealth has special features to make the information on the website easier for older adults to grasp. These features let you change the size of the text and change the color contrast of the page. The buttons for these features are found at the top of each page.”

SUMMARIZING (2 Minutes)

REINFORCEMENT ACTIVITY

“Now let’s take a look at the Lesson Goals to see what we have accomplished so far.”

Refer to Handout 4A: Lesson Goals.

TIME CHECK: 35 minutes elapsed; 1 hour, 20 minutes left.

Purpose of Activity

TAKING MEDICINES (8 Minutes)

CORE ACTIVITY

“Before we move to the next goal, let’s look at a subject of interest to just about all older adults – the subject of medications.”

Pass out Handout 4C: Donald and Alice Talk about Medicines.

MEDICINES AND YOU (10 Minutes)

SET-UP ACTIVITY

“Now we’ll do an exercise where you write down answers to questions about medicines. This handout is for your personal use and will not be handed in.”

Pass out Handout 4D: Medicines and You.

Small Group Discussion

USING THE FREQUENTLY ASKED QUESTIONS (FAQS) (10 Minutes)

CORE ACTIVITY

“Now, let’s move on to Goal 3 – learning how to use the Frequently Asked Questions or FAQs. FAQs are a list of common questions and answers about a specific topic. Let’s look at the Taking Medicines topic and see what we find when we use the FAQs.”

Short discussion in pairs

SUMMARIZING (3 Minutes)

REINFORCEMENT ACTIVITY

“Now let’s take a look at the Lesson Goals to see what we’ve covered so far.”

Refer students back to Handout 4A: Lesson Goals.

Purpose of Activity

FIND INFORMATION USING FAQS (10 Minutes)

PRACTICE ACTIVITY

“Let’s see what’s happening with Donald and Alice.”

Refer to Handout 4C: Donald and Alice Talk About Medicines.

Pass out Handout 4E: Find Information Using FAQs.

Teaching Tip

Purpose of Priming

CHECKING FOR UNDERSTANDING (8 Minutes)

REINFORCEMENT ACTIVITY

“Let’s see what information you found that might address Alice’s concerns.”

Whole Class Discussion

OPTIONAL STOPPING POINT

About 1 1/2 hours elapsed; about 60 minutes left. (If you choose to stop here, you may teach the remaining material in the next class.)

Purpose of Activity

THE SITE MAP (10 Minutes)

CORE ACTIVITY

“Let’s move on to Goal 4 – learning how to use the Site Map. It’s like the index of a book, listing everything on a website in an outline or alphabetical format.”

FIND INFORMATION USING THE SITE MAP (10 Minutes)

PRACTICE ACTIVITY

“Let’s see if we can apply what we have learned about using the Site Map to locate information on other health issues facing older adults.”

Pass out Handout 4F: Find Information Using the Site Index.

Teaching Tip

Purpose of Priming

SUMMARIZING (3 Minutes)

REINFORCEMENT ACTIVITY

“Now let’s take a look at the Lesson Goals to see what we have covered.”

Purpose of Activity

USING THE SEARCH BOx (10 Minutes)

PRACTICE ACTIVITY

“Now let’s take a look at another feature that is commonly found on websites – the Search Box. You can use the Search Box to type in words or phrases that you want information about.”

FIND INFORMATION USING THE SEARCH BOX (10 Minutes)

PRACTICE ACTIVITY

“Let’s practice using the Search Box to find information of interest to you.”

Pass out Handout 4G: Find Information Using the Search Box.

Purpose of Priming

Reading through the steps beforehand is a way to prime, or familiarize, students with the activity. Priming helps students perform better.

Teaching Tip

SUMMARIZING (3 Minutes)

REINFORCEMENT ACTIVITY

“Now let’s take a look at the Lesson Goals to see what we have covered.”

Purpose of Activity

SIGNING UP FOR HEALTHY AGING TIPS (OPTIONAL ACTIVITY) (10 Minutes)

OPTIONAL ACTIVITY

“If you have e-mail and would like to receive free tips on healthy aging from NIHSeniorHealth twice a week, here is how you can do it. This activity is OPTIONAL. Participate only if you are interested.”

WRAPPING UP (3 Minutes)

REINFORCEMENT ACTIVITY

“Let’s briefly review what we’ve covered in this lesson. You have

Here is a handout to help you recall what you learned.”

Pass out Handout 4I: Lesson review with Screen Shots.

Purpose of Activity

WRAPPING UP (contd.) (5 Minutes)

REINFORCEMENT ACTIVITY

“In our next lesson, we will explore the issue of exercise and older adults using the NIHSeniorHealth website.

Remember, always check with your doctor or health care provider about health information you find on the Internet.

Here’s your take-home assignment, which will give you more practice with the skills you’ve learned today.”

Teaching Tip

END OF LESSON 4

HANDOUTS

HANDOUT 4A: Lesson Goals

During this lesson, you will:

HANDOUT 4B: Glossary

HANDOUT 4C: Donald and Alice Talk About Medicines

ACT I

Alice: Answering phone) Hello?

Donald: Hello, Alice? It’s Donald. How are you feeling?

Alice: Oh, hi Donald. Much better, thanks.

Donald: Glad to hear it! You really gave us a scare last week when they rushed you to the hospital.

Alice: Me too. Everything worked out okay, though. But, guess what?

Donald: What?

Alice: The doctor says I have to take even MORE medicine for my heart condition. Can you believe it? I’m up to eight different pills every day! It’s hard for me to keep them all straight. So many of them are the same color – white.

Donald: Join the club. Last week, my doctor gave me prescriptions for two more pills. That makes five a day, not counting the vitamins I take.

Alice: Oh, so YOU take lot, too. Do you ever get mixed up about what pills to take when?

Donald: Well, I did in the beginning. I would forget to take my morning pills and then didn’t know whether I should take them that evening or just wait until the next day.

Alice: That’s happened to me too.

Donald: Also, since some of the pills look alike, I wasn’t always sure if I had taken the right one.

Alice: Yeah, I’m afraid of getting confused too. I think the doctor gave me some written instructions about taking the pills, but I can’t seem to find that piece of paper.

Donald: Everyone has to come up with a way to organize their medicines that works for them. If you’ve got a minute, I can tell you what worked for me.

Alice: That would be great!

ACT II

Donald: (Answering phone) Hello?

Alice: Hello, Donald? It’s Alice.

Donald: Oh, hi Alice. How have you been doing?

Alice: Oh, I’m okay, but I’m still trying to get used to taking all these medicines. I did follow your advice and got one of those plastic pill boxes so I could separate the pills by days of the week and time of day. That really helps.

Donald: Oh, good. I’m glad that’s working for you.

Alice: One other thing, though: My stomach’s been upset ever since I began taking all the new pills. I don’t know if I should stop taking them or not.

Donald: Well, maybe you –

Alice: And get this: I’m taking so many at one time, it gets hard for me to swallow them. What I really want to do is grind them up and dissolve them in water to make them easier to take. Is there a reason I have to take them with food every time?

Donald: Oh, I’m not really able to answer those questions, Alice. I really think you ought to call your doctor.

HANDOUT 4D: Medicines and You

HANDOUT 4E: Find Information Using FAQs

Alice has a couple of questions about taking medicines. Use the Frequently Asked Questions (FAQs) to find answers to her questions. Write down any answers you find in the spaces provided.

FIRST CONCERN: After she leaves the doctor’s office, Alice cannot remember everything the doctor told her about her new medication.

HANDOUT 4E: Find Information Using FAQs

SECOND CONCERN: Alice doesn’t usually eat anything before 11:00 am, but she now has to take a pill at 8:00 every morning. And the doctor says she must take it with meals. She wonders why she can’t just take her pill with plain water.

HANDOUT 4F: Find Information Using the Site

HANDOUT 4G: Find Information Using the Search box

HANDOUT 4H: Take Home Assignment

Directions: You may do one or all of the following activities

Activity One: Using the Frequently Asked Questions (FAQs)

Activity Two: Using the Site Map

Activity Three: Using the Search Box

LESSON REVIEW WITH SCREEN SHOTS Handout 4I

How to Use this Handout

Searching for Health Information Online: An Internet Course for Older Adults

ANY QUESTIONS? LIST THEM HERE

 

LESSON REVIEW NIHSeniorHealth FAQs, Site Map and Search Box

ANY QUESTIONS? LIST THEM HERE

Screen Shot 1: Home Page

NIHSeniorHealth Home apge with Health Topic by First Letter and Category sections highlighted

Screen Shot 2: Health Topics A-Z

Health Topics A-Z Page

Screen Shot 3: Special Features

Special Features in banner highlighted for Resize Text and Change Contrast

Resize Text

Change Contrast

Screen Shot 4: List of LInks to Health Topics

LIst of Links to Health Topics with Taking Medicines link higlighted

Screen Shot 5: Link to Frequently Asked Questions

Link to Frequently Asked Questions highlighted on Drugs in the Body page

Screen Shot 6: List of FAQs

Screen Shot 6: List of FAQs

Screen Shot 7: Answer to a FAQ

Taking Medicines FAQ answer page with Return to list of Questions link highlighted

Screen Shot 8: Link to Site Map

Footer of NIHSeniorHealth Page with link for Site Map highlighted

Screen Shot 9: Site Map (Index)

Site Map with arrow instructing user to scroll down the page

Screen Shot 10: Search Box

Search box with query for bone health

Screen Shot 11: Search Results

Search Results for bone health with first result highlighted and arrow instructing user to scroll down the page

Screen Shot 12: Sign Up Button

Sign Up for email button on NIHSeniorHealth pages

 

Last reviewed: November 2013